Terms & Conditions
Please read these terms carefully before using our services.
Last updated: June 2025
Welcome to Toscan Investments Pty Ltd ("Toscan Digital Services", "we", "us", or "our"). These Terms and Conditions govern your use of our digital wallet services, account management features, and platform access.
By creating an account or using our services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.
Age Requirement
You must be at least 18 years of age to create an account and use our services. By registering, you confirm that you meet this age requirement.
Account Information
You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.
Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Verification Process
Know Your Customer (KYC) verification is required for withdrawals and to access certain account features or higher transaction limits.
Required Documents
Verification typically requires: valid government-issued ID, proof of address (utility bill or bank statement), and a selfie for identity confirmation.
Verification Timeline
Verification is usually completed within 24-48 hours. We reserve the right to request additional documentation if needed.
Wallet Balance
Funds in your wallet are stored-value credits for use on our platform. Wallet balances do not earn interest and are not insured deposits.
Top-Up Payments
Wallet top-ups are processed according to our payment processing times. You are responsible for ensuring correct payment references are used.
Balance Adjustments
We reserve the right to adjust wallet balances to correct errors, reverse failed or disputed payments, or in cases of fraud or policy violations.
Prohibited Activities
You agree not to engage in any fraudulent, abusive, or illegal activities including but not limited to: identity fraud, payment fraud, money laundering, or unauthorized access.
Account Suspension
We reserve the right to suspend or terminate your account immediately if we suspect fraudulent activity, policy violations, or if required by law or regulatory authorities.
Investigation Rights
We may investigate any suspected violations and cooperate with law enforcement authorities in the prosecution of users who violate these terms.
Service Availability
We strive to maintain continuous service availability but do not guarantee uninterrupted access. Services may be suspended for maintenance or updates.
Transaction Limits
Daily and monthly transaction limits apply based on your account verification level. These limits may be changed at our discretion with notice.
Service Modifications
We reserve the right to modify, suspend, or discontinue any part of our services at any time with reasonable notice to affected users.
Service Disclaimer
Our services are provided 'as is' without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose.
Liability Limits
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.
User Responsibility
You acknowledge that you use our services at your own risk and that you are solely responsible for any decisions made based on your account balance or transactions.
Important Notice
Questions about our Terms?
Contact us at tscan_inv@mweb.com.na